Shipping Policy

Orders are processed after confirmation and production. As this is a custom-made product, production begins shortly after the order is placed. The customer acknowledges and agrees to the production process and timelines prior to fulfillment.

Please note that once the order has been shipped, we do not have control over external factors such as customs inspections, delays, or unforeseen incidents during transit. This includes, but is not limited to, loss or damage caused by shipping carriers or accidents (e.g. packages lost in transit or shipping container incidents).

In such cases, refunds will not be provided. However, we will assist in submitting a claim with the shipping provider where applicable and, at our discretion, may offer to reproduce the product as a replacement.